Shipping policy

Last updated: February 12, 2026

This Shipping Policy explains how orders placed with BATHALY are processed and delivered.

Order Processing

Orders are prepared for dispatch according to order size:

  • 1–20 items: up to 2 business days

  • 21–100 items: up to 7 business days

  • 100+ items: up to 12 business days

Large-volume or custom orders may require additional preparation time.

Processing times begin once payment is confirmed and do not include shipping time. During peak periods, preparation times may be extended.

Estimated Delivery Times

Delivery time begins once the order has been dispatched:

  • United Kingdom: approximately 4–7 business days

  • European Union: approximately 4–7 business days

  • United States: approximately 2–5 business days

These are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on destination and parcel weight.
Prices may change without notice due to carrier rate adjustments.

Any customs duties, import taxes, or clearance fees charged by local authorities are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Tracking updates may take up to 48 hours to appear depending on the carrier.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier.
BATHALY is not responsible for delays, loss, or damage caused by the carrier once the parcel is in transit.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate delivery information at checkout.

If a parcel is returned due to:

  • an incorrect or incomplete address,

  • refusal of delivery,

  • failure to collect from a carrier location,

any re-shipping or return costs will be deducted from any refund issued.

International Shipping & Customs

For international orders:

  • Customers are responsible for compliance with local import regulations.

  • Customs delays are outside our control and do not qualify for refunds.

  • Refusal to pay customs charges may result in the parcel being abandoned or returned at the customer’s expense.

Delays

Delivery estimates are not guarantees.
Delays caused by carriers, customs authorities, weather conditions, or public holidays are outside our control and do not entitle customers to shipping refunds.

Contact

For shipping-related questions, contact:

hello@bathaly.com